What happens next ...
You explained to Ruth that George’s behaviour is due to his dementia and she accepts this. The following week, you are approached by Jenny, the daughter of one of the other residents. She appears to be concerned about something she overheard while visiting her mother.
Please play the video and decide what you should do next by choosing from one of the three options below.
What's your next step?
Option 1: You thank Jenny for bringing this to your attention. You explain that George’s behaviour is due to his condition, however, you appreciate that it can be upsetting to hear such comments, so you will ask Ruth to try to engage George in a different conversation if it happens again.
Option 2: You gather as much information as you can about the incident, record this and inform your manager. You the review George’s care plan and risk assessment to incorporate a safety plan involving relevant individuals.
Option 3: You acknowledge Jenny’s concerns and taking these together with Ruth’s earlier comments, you decide to update George’s risk assessment and care plan to reflect what has happened recently.